Shipping policy
Myochem Shipping Policy
1. Shipping Rates:
- Standard Shipping: A flat rate of $5 via UPS/USPS.
- Free Shipping: We offer complimentary shipping on all orders over $55.
2. Dispatch Time:
All orders are processed and dispatched from our U.S. fulfillment centers within 24 hours of order placement.
3. Delivery Time:
While we strive for prompt deliveries, please allow 3-7 business days for your order to arrive. Delivery times can vary based on your location and the chosen shipping method.
4. Tracking:
Once your order is shipped, you'll receive an email with tracking information, allowing you to monitor your package's journey to your doorstep.
5. Packaging:
We ensure your items are packaged securely to prevent any damage during transit. If you receive a damaged item, please contact our customer service immediately for assistance.
6. International Shipping:
Currently, we only ship within the U.S. Please check back as we're continually expanding our services.
7. Returns & Refunds:
If you need to return an item, please refer to our Return Policy for detailed information.
8. Customer Support:
For any shipping-related queries or concerns, please contact our customer support via char or call us toll-free at 720 364 6759. Our team is available to assist you Monday through Friday, from 9 AM to 5 PM (ET).
9. Holiday Shipping:
During peak holiday seasons, there might be slight delays in dispatching and shipping due to increased order volumes. We recommend placing your orders in advance to ensure timely delivery.
10. Undeliverable Packages:
If a package is returned to us due to an incorrect or undeliverable address, the customer will be responsible for any reshipping fees. Please ensure your shipping address is accurate when placing your order.
11. Weather Delays:
In some cases, extreme weather conditions can delay package delivery. While we do our best to ensure timely deliveries, some factors are beyond our control.