Refund policy: 100-100 Promise
Myochem's 100-100 Promise
Myochem is dedicated to providing superior product quality as well as outstanding customer service to every one of our loyal customers. In short, we stand completely behind every one of our great products. We are so confident that you’ll be satisfied with your purchase we back all first-time purchases by an unconditional 100/100 Satisfaction Guarantee. Any additional purchases are covered by a 30-day money-back guarantee.
To request a refund, send the unused portion in a padded envelope along with a copy of your Myochem invoice, RMA number, prepaid, insured, and by certified mail to:
Myochem c/o Returns Department
14967 Vienna Circle
Parker Colorado, 80134
How do I get an RMA number?
Call or email us to get an R.M.A. (Return Merchandise Authorization Number) for your purchase. Once you receive authorization, send the product back to us along with its original packaging (empty or not) along with your original receipt, the R.M.A. number, and a short explanation of the return. Once we have received the used and/or unused portion (including all empty bottles) you will be granted a refund or an exchange within the first 100 days of your original purchase, your choice. Return requests made 100 days after the date of purchase are not eligible for refund. Refunds are given on purchase price only and will not include shipping charges. Please allow 4-6 weeks for cash refunds to be processed. Our lifetime guarantee does not apply to product samples, T-Shirts, or books/videos.
No refunds or exchanges will be granted until product is returned to us.
NO RETURNS WILL BE ACCEPTED WITHOUT AN RMA NUMBER
Please call us toll free at 720 364 6759 if you have any questions or concerns regarding this or any other policy.